Quicken 2013 has had multiple patches in the past three weeks, with more to come.
Update 11/14/2012: See Quicken 2013 Hot Topics and Known Issues for updates on what issues have been repaired. As of this date much has been fixed in the mobile app.
Earlier this month, I wrote a Quicken 2013 feature review, where I shared my excitement about the new mobile app and budget tool in this perennial favorite desktop personal finance software. The budget tool seems to be working well, but the mobile app-to-desktop sync operation sounds like it’s caused many users headaches. If you need a mobile app and you just bought Quicken 2013, do some research by clicking through the links below and reading to decide if you want to make use of the 60 day money back guarantee.
Quicken is working to fix the problems. In fact, they are already up to Revision 5 for the 2013 where compared to last year, Revision 6 was released in March.
Stay Away From the Quicken’s Mobile App for Now
I have been reading some comments from customers on Amazon.com who bought Quicken Deluxe 2013 and Quicken Premier 2013 and on Quicken’s own forums. There are a lot of people who love everything about Quicken 2013, but they hate cloud sync, which is necessary for the mobile app to work. From what I read, botched data and duplicated transactions were the result and at least one beta tester revealed that the mobile app was released before it was ready for prime time.
No Special Upgrade Price for Quicken 2012 Budget
I wrote an article for About.com last year about Quicken 2012’s botched budget tool, and mentioned how Quicken said that the problems “may be resolved on a future patch release”. That resolution never came, so I asked my contact at Quicken if there were any plans to give 2012 users a break on upgrading to Quicken 2013 so they could have a budget tool that actually worked. The answer: Quicken does “offer discounts to all of their upgraders. Customers can take advantage of a discount that one of our retailers offers or they can buy directly through us from an email we will send them or from an in-product message.”
In other words, no, Quicken 2012 users will not get any special treatment so they can upgrade to software with a usable budget tool. These customers will get the same discounts any others have access to. I understand that developing this software costs a huge chunk of change (I guess another chunk should have been spent on getting the sync right in the 2013 software), but I also think that when you sell a product that has a huge flaw, you need to make things right for your customers. I suppose Quicken would go back to their 60 day money back guarantee on this – if you didn’t like the budget tool in Quicken 2012, you should have asked for a refund. The problem is that many users didn’t discover the budget glitch until after 60 days had passed.
Can you tell this really bugs me? And, it didn’t even affect me personally.
Not All is Well with the Loan Tool
Another “new and improved” feature in Quicken 2013 is the loan tool. Unfortunately, it looks like this feature was tested about as well as the cloud sync. Users are losing loan transaction data for existing loans after they upgrade to the new software, and Quicken has published an FAQ noting that there are issues with the loan tool that are being worked on by the product development team (as of 10/11/2012) and “solutions may be present in maintenance patches”. That sounds a lot like what was said about the broken budget tool in Quicken 2012.
If you’re can hold off on using the mobile app, and you don’t need the loan tool, and you want to buy Quicken 2013, then you’ll probably be happy with the software. Hopefully all of these problems will be fixed in the near future, but it sounds like there are no promises for the loan tool. It makes sense that the mobile to desktop sync issues would be a priority.
If you don’t want to wait for personal finance nirvana to emerge from Quicken 2013, I suggest that you try You Need A Budget (YNAB), which has a bit of a learning curve due to a different way of thinking about budgeting, but will change your finances forever. YNAB runs on Mac and Windows, one license is good on all computers in your home and you can use Dropbox to back up and share the data file.